WELCOME TO PREMIER
A tailored experience created for you
Embark on your hand-crafted Premier journey, ensuring comfort and convenience for you and your ESA or service dog.
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Nope. Everything you see in our Premier Program is what you get
Try our Premier experience free for 30 days. After that, get all Premier benefits for only $19.99 per month. Cancel any time.
How Premier Works
Call Our Premier Team
Add Your Animals
Redeem Your Premier Perks
Start your Premier Journey
302-209-5286
Access Our Premier Perks
Yearly emotional support animal letter renewal
Many housing providers require an updated ESA letter every year in order to maintain your housing rights. Premier members receive expedited renewal consults to make sure your benefits don’t lapse.
24/7 Unlimited Televet access
Chat with a veterinary expert 24/7 or live video chat with one between 7am – 12am EST. Same-day scheduling is available.
Save with dozens of partner discounts
Access exclusive promo codes from some of the largest pet brands in the world, many of which you already shop at.
Dedicated Premier-only support team
Speak to a live support agent immediately, no annoying automated machines, for any of your ESA concerns.
Custom collar tag
Receive a custom collar tag with your animal’s name and phone number.
Product replacement
If your animal outgrows or damages their vest, leash, collar, bandana, or collar tag, get a replacement on us. No questions asked.
Get unlimited access to Premier today!
What You Can Expect
50+ pet partner discounts
Save big on all your favorite pet brands such as Chewy, Rover, BarkBox, Embark and more!
1x expedited annual ESA letter renewal
Never let your ESA benefits lapse with your automatic ESA letter renewal consultation.
100% free televet sessions
Fewer vet visits and a pet expert to talk to saves you money and gives you peace of mind.
Why 25,000+ pet owners trust Emotional Support Animal with their ESA & Service Dog
Frequently Asked Questions
It only costs $19.99 per month to join Premier.
Joining Premier comes with a host of benefits, including unlimited access to our 24/7 Televet service, free renewal of your ESA letter, enrollment in our online basic dog obedience training program, product replacements, a custom collar ID tag, exclusive discounts to our pet partners, and access to our Premier customer support concierge. More benefits to come soon!
Premier is open for anyone to join; however, if you have an ESA letter already, you’ll enjoy the most benefits from the program.
If you’ve been a Premier member for 12 months when it is time to renew your ESA letter, you won’t have to pay a cent. We’ll also reach out to you by email to remind you when it’s time to schedule your renewal consultation; that way, you’ll never have to worry about any lapse in your ESA benefits.
This online program covers all the foundation skills you’ll need to teach your dog, as well as an overview of our positive, rewards-based training method and why it is so effective. You and your pup will learn everything from house training to heeling, and will build a strong and lasting bond in the process!
Our insurance covers your ESA letter, ID card, and certificate, so if you misplace or damage any of these documents, you can get them replaced quickly and easily up to 2 times per year.
You’ll be notified if you miss a payment and will have 30 days to make your account current to avoid a lapse in membership.
While there is not a definitive legal requirement, it is strongly recommended to have your ESA letter renewed annually since many landlords and housing providers will refuse to accept an older ESA letter. At a minimum, renewal is worthwhile to avoid a stressful and possibly lengthy dispute with your landlord.
If you purchase one of our vests, leashes, collars, bandanas, or collar tags, and your ESA outgrows it, or it gets damaged, simply contact us, and we will replace it with a new one.
If one of the covered products is damaged, your ESA has outgrown it, or it has been lost, you can have it replaced up to twice per year.
You can cancel your membership at any time, no questions asked. Simply reach out to our agents between 7am and 11pm CST to cancel your Premier membership.
While you can cancel at any time, your monthly Premier membership payments are unfortunately not refundable.
If you’ve joined Premier, our system will recognize that you’re a member automatically and will grant you your 10% discount on all orders.