Privacy Policy

Effective date: November 14, 2023

1. INTRODUCTION

This privacy policy describes how EmotionalSupportAnimal.com (“Company”, “we”, “us”, or “our”) collects and processes information from users of our website emotionalsupportanimal.com and any related services, features, promotions, or content offered by us or our affiliates (collectively, the “Service”). This policy applies to personal information we collect when you use the Service or interact with us. By using the Service, you consent to the collection, processing, disclosure, and use of your information as described in this policy.

2. TYPES OF INFORMATION WE COLLECT

Personal information is information about you or your use of the Service that can be used to identify you. When you interact with the Service, you may provide us personal information directly, such as when you sign up for a user account or communicate with us. We may also collect information generated by your device or browser, or from the Service infrastructure itself. The information we collect depends on the nature of your interactions with us and the choices you make, including your device settings. We may also receive personal information from other sources, including third-party service providers, advertising platforms, customers, public sources, transactions such as mergers and acquisitions, and through your interactions with us on social media and digital advertisements. We may combine this information with other information we collect from or about you and add it to the information we associate with you or your account. In these cases, our privacy policy will govern the handling of the combined personal information.

We protect personal information obtained from third parties according to the practices described in this policy, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time and may include advertising platforms, such as Meta, Bing, and Google, and website analytics providers, such as Google Analytics.

You have choices when it comes to the services you use and the information you share. When we ask you to provide personal information, you may decline. In some instances, your personal information may be required in order to provide a particular feature or service. If you choose not to provide the necessary information, you cannot use that feature or service.

The types of personal information we may collect include, without limitation, the following:

• Name and contact information. Your name, mailing address, email, phone number, and other contact identifiers.
• Credentials. User name, password, password hints, and other security information used for authenticating and accessing the Service.
• User Names and Other Identifiers. Account number, unique user ID, advertising identifiers, user names and aliases on our Service or on third-party services such as social media, and other similar online identifiers.
• Demographic. Information about you such as your age, gender, state of residence, and preferred language.
• Financial. Information for processing payments from you, such as your credit or debit card number, bank account number, and the security code associated with your account.
• Commercial. Information about the items you purchase, the services and features you use and interact with, your licenses or subscriptions to our services, the activities associated with your account, and your interactions with us.
• Device and Usage Data. Information about your computer, mobile phone or other device used to access the Service, such as your IP address, unique device identifiers, mobile carrier, device type, configuration, operating system and software, settings, time and dates of use, browsing history, referral URLs, cookies, files, metadata, diagnostic data, and other information about your device’s hardware, software, and connectivity.
• Mobile Device Data. Certain information and data on your mobile device may be accessible by us in accordance with your device’s permission settings.
• Location Data. Information about your real-world geographic location based on your device or browser settings.
• Performance Data. Information about the performance of our Service and any problems you experience, including error reports containing details about your device software and hardware.
• Customer Support. When you contact us for inquiries or technical support, we collect information that allows us to categorize, investigate, and respond to your inquiry, as well as track potential problems and trends, and customize our support responses to better serve you. Please note that any phone conversations, online chat sessions, and other real-time communications with us may be monitored and recorded.
• Content Use Data. Information about the web pages, content, and time spent using the Service.
• Searches and Commands. Search queries and commands you may enter when using our Service.
• Social Data. Information about your relationships and interactions between you, other people, and organizations, such as types of preferences and engagement (likes, dislikes, etc.) related to people and organizations.
• Interests and Favorites. Information about your interests and favorites, such as the products and services you use, and features you like or dislike using. In addition to those you explicitly provide us, your interests and favorites can also be inferred or derived from other data we collect.
• Contacts and Relationships. Data about your contacts and relationships if you use the Service to communicate with others, or refer others to use the Service.
• Feedback and Surveys. Information you provide to us and the content of messages you send to us from customer survey data, feedback, and reviews.
• Content Provided by You. Any other information, text, data, files, communications, images, audio, video or other content or inputs provided by you when using the Service or interacting with us, such as the content of your messages to us, and any data, documents, images, software or other media you upload, store, retrieve or otherwise process through the Service.
• Inferences. Inferences made about your preferences, interests, behavior and characteristics based on any of the above information.

3. HOW WE USE INFORMATION

When we use and process your personal information, we do so with your consent or as necessary to provide our products and services to you, support and operate our business, meet our contractual and legal obligations, protect the security of our systems and our users, or fulfill other legitimate interests, as described in this privacy policy.
More specifically, we use your personal information and other information collected in connection with the Service for the following business purposes:

• Providing the Service. Provide, maintain, and administer the Service, including interactive features, such as community forums and message boards.
• Improving the Service. Improve and develop the Service for enhanced user experience.
• Transaction Processing. Facilitate and process transactions.
• Communication. Communicate with you, including for account notifications, service changes, announcements, special offers, and feedback requests.
• Personalization. Personalize your experience with our Service to provide more relevant content, products, and features.
• Marketing and Advertising. Advertise and market to you, including sending promotional communications, special offers, targeted advertising, and presenting you relevant offers from us, or our partners and affiliates.
• Providing Content and Information. Provide you with content and information about our products, services, and events, and those of our partners and affiliates.
• Contests and Promotions. Administer contests, sweepstakes, and promotions that you may participate in.
• Customer Support. Offer customer support services to enhance your experience.
• Research and Analysis. Conduct research and analysis to improve the effectiveness of the Service and user satisfaction.
• Data Combination for Enhanced Service. Combine your information with data from other sources to better provide and personalize the Service and other services that may interest you.
• Usage Monitoring. Monitor the usage of the Service for analysis and improvement.
• Fraud Prevention. Protect the Service against fraud or misuse.
• Rights and Safety Protection. Protect the rights, property, or safety of our employees, customers, or others. Prevent activities considered to be illegal, unethical, inappropriate, legally actionable, or contrary to our terms and policies.
• Resolve Technical Issues. Detect, prevent, and address technical issues to ensure smooth operation of the Service.
• Contractual Obligations. Carry out our obligations and enforce our rights under contracts entered into by us, including for billing and collection purposes.
• Legal Compliance. Comply with legal obligations required by applicable laws.
• Specific Purposes. Fulfill any purpose we may describe when you provide the information.
• User Consent. Fulfill any other purpose with your consent.

4. HOW WE DISCLOSE INFORMATION

4.1 Overview.

We may disclose personal information to third parties with your consent, as part of operating the Service, and as otherwise outlined in this policy. The types of third parties and circumstances we may share your information with include the following:

• Operational Partners. We share information with contractors, vendors, service providers, business partners, and other third parties who assist in operating the Service. (Service providers are discussed further below.)
• Legal Process and Law Enforcement. We may disclose information in response to a subpoena or other valid request for information, including from law enforcement or governmental agencies, if we believe disclosure is legally required or consistent with applicable laws.
• Security and Protecting Rights. We may share your information to maintain the security of the Service, prevent attacks on our computer systems or attempts to defraud users, enforce our terms and policies, and protect the rights, property, or safety of the Company, our users, or others.
• Business Acquisition or Sale. We may share information in connection with a merger, acquisition, or other transaction or proceeding involving the sale, transfer, or divestiture of our business assets.
• User-Authorized Disclosures. Parties with whom you directed us to share your information, or those for whom we obtained your consent to share information.
• Affiliated Companies. We may share your information with any parent or subsidiary company, or with any affiliated company who has the same or similar ownership as the Company, for internal administrative and operational purposes.

This list is illustrative and not exhaustive, highlighting the primary circumstances in which we may share your personal information with others.

We do not disclose your personal information to third parties for their direct marketing purposes.

4.2 Service Providers and Advertising Platforms.

We may share personal information with third-party service providers and advertising platforms to support and enhance the Service, including services such as advertising, website hosting, analytics, automation, and security. Advertising services may include displaying ads through the Service, purchasing ads for the Service on third-party platforms, and tracking users who visit the Service as a result. Please note that the privacy practices of these providers differ from ours, and any personal information provided to third-party providers will be governed by their privacy policies.

Our primary service providers and advertising partners are set forth below with links to each provider’s privacy policy. If these links are no longer current, please notify us by sending an email to support@EmotionalSupportAnimal.com.

• Google: https://policies.google.com/technologies/partner-sites
• Meta: https://www.facebook.com/privacy/policy
• Bing: https://privacy.microsoft.com

4.3 Transfer and Location of Data.

The Service is operated in the United States and intended for users in the U.S. Your personal information may be transferred to computers located outside of your home state, country, or other jurisdiction where data protection laws may differ from those of your state, country, or jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer personal information and data to the United States and process it there. Using the Service is contitutes your consent to this data transfer and processing. If you do not consent to such transfer, you may not use the Service.

5. COOKIES AND SIMILAR TECHNOLOGIES

5.1 Overview.

Cookies are small data files saved on your device that track and store information about your online behavior and website usage. These files may include a unique combination of numbers and letters specific to your device, along with other information. We may also use technologies similar to cookies for the same purposes, such as web beacons. Cookies may be set by us or our third-party providers.
We use cookies and similar technologies for various purposes, depending on the context or service, including the following:

• Store Preferences. We use cookies to store your preferences and settings on your device, enhancing your experience and avoiding repetitive setting adjustments.
• Authentication. We use cookies to authenticate you. For example, when you sign in to an online account, we may store a unique ID number and the time you signed in, allowing you to navigate and return to the site without repeated sign-ins.
• Security. We use cookies for Service security and to detect fraud and abuse.
• Information Storage. We use cookies to remember certain information you shared.
• Social Media. Our Service may include social media cookies, including those that enable users who are signed in to the social media service to share content via that service.
• Feedback. We may use cookies to enable you to provide feedback on a website.
• Interest-Based Advertising. We gather data on your online activities and interests through cookies to tailor relevant advertising to you.
• Advertising Metrics. We record your interactions with ads through cookies, such as click counts and ad display frequency.
• Analytics and Performance. We utilize both first-party and third-party cookies to collect usage and performance data. This includes visitor counts and other relevant service operations statistics. Additionally, cookies may help gather data to enhance Service performance, such as load balancing to help maintain website functionality.

In addition to the cookies that may be set by us, third-party providers may also set cookies when you access the Service, such as the following:

• Analytics Providers. Providers of services like website analytics may place cookies during your website visits for tracking and analytics purposes.
• Content Providers. Companies delivering content on our Service, such as videos (e.g. YouTube) or display ads, may set cookies. They process data according to their privacy policies, which may include collecting and combining information about your activities across various online platforms.

5.2 Controlling Cookies.

Most web browsers accept cookies by default, but you can modify your browser settings to block or delete them. For detailed instructions, refer to your browser’s help or privacy documentation. Please note that certain aspects of our Service may rely on cookies, and blocking or deleting cookies may prevent your ability to automatically sign in, use certain features, and maintain your preferences.

5.3 Web Beacons and Analytics.

Our Service may use web beacons (electronic tags) to deliver cookies, count user visits, and deliver co-branded services. Beacons may also be used in our email communications to determine if you open and engage with them.
We may collaborate with other companies to place our web beacons on their websites or ads to help measure effectiveness. Also, third-party analytics providers may use web beacons and similar technologies in our Service. They may set or read their own cookies or identifiers, collecting data about your activities across various platforms. This information aids in compiling aggregated statistics about our advertising campaigns and other operations.

5.4 Other Technologies.

Besides cookies and web beacons, we may use technologies like local shared objects (or “Flash cookies”) to store and read data on your device. These are used for maintaining preferences or enhancing performance by storing certain files locally. Similar to regular cookies, they can store a unique identifier for your device and track behavior. For managing or blocking Flash cookies, visit the Flash Player help page.

6. ACCESS AND CONTROL OF YOUR PERSONAL INFORMATION

6.1 U.S. States.

Certain states such as California, Colorado, Connecticut, Nevada, Virginia and others have enacted laws granting certain privacy rights to their residents, such as those listed below. Please note that, depending on your state of residence or location, some or all of these rights may not apply to you. Exceptions to these rights may also apply.

• Access. The right to access the information or categories of information collected about a consumer, the information or categories of information shared with third parties, or the specific third parties or categories of third parties to which the information was shared; or, some combination of similar information.
• Correction. The right to request that incorrect or outdated personal information be corrected but not deleted.
• Deletion. The right to request deletion of personal information about the consumer under certain conditions. Please be aware that deletion is irreversible, and you will no longer have an account with us. Also, we may not delete your information if we need to do any of the following:
  • Complete a transaction, provide goods or services, or perform a contract.
  • Detect security incidents and protect against fraudulent or illegal activity.
  • Debug or repair errors.
  • Comply with legal obligations and exercise legal rights.
  • Internal use in a lawful manner compatible with the context it was provided.
• Opt-out of certain processing. The right to restrict a business’s ability to process personal information about the consumer.
• Portability. The right to request personal information about the consumer be disclosed in a common file format.
• Opt-out of sales. The right to opt-out of the sale of personal information about the consumer to third parties.

6.2 Europe.

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR), including the right to:

• Access, update or delete the information we have about you;
• Rectify inaccurate or incomplete information;
• Object to our processing of your personal information;
• Request that we restrict the processing of your personal information;
• Data portability – the right to be provided with a copy of your personal information in a common file format; and
• Withdraw consent at any time where we rely on your consent to process your personal information.

We may require you to verify your identity before responding to such requests. Please note, we may not able to provide our Service without certain necessary data. For more information on the rights discussed in this section, please contact your local Data Protection Authority in the EEA.

6.3 Exercising Your Rights.

To submit a privacy related request or exercise any of the rights described in this section, you may email us at support@emotionalsupportanimal.com. Prior to processing, we will verify your request using standard verification procedures, such as verifying the information provided in your request with your account information we have in our records. Please note that exceptions may apply, and in certain cases we may decline your request as permitted by law.

If you wish to designate an authorized agent to submit a privacy related request on your behalf, you must provide the authorized agent with written permission to do so, and your authorized agent must submit such written permission with your request.

6.4 Opt-out of Certain Advertising.

You may opt out of receiving certain targeted ads by visiting the following third-party websites:

• http://networkadvertising.org/choices
• http://networkadvertising.org/mobile-choices
• http://aboutads.info/choices.

6.5 “Do Not Track” Signals.

Some web browsers have incorporated a “Do Not Track” feature that sends a signal to the websites you visit indicating you do not wish to be tracked. Our Service does not respond to browser Do Not Track signals at this time.

7. DATA RETENTION

We retain your personal information for as long as necessary to operate the Service, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types, the context of our interactions with you or your use of our products and services, actual retention periods can vary significantly.

Other criteria we use to determine the retention periods include:

• Is a user’s account for receiving services considered to be active? We will retain your information for as long as your account is active, as needed to provide the services you have requested, unless you request that we delete your personal information. Deactivation of your account does not mean that your personal information has been deleted from our database entirely in certain circumstances, such as if we deem retention necessary to comply with legal obligations or protect our legitimate interests or those of others.
• Do users provide or maintain the data with the expectation we will retain it until they affirmatively remove it? In such cases, we would aim to maintain the data until you actively delete it.
• Is the personal information of a sensitive type? If so, a shortened retention time would generally be adopted.
• Have we adopted and announced a specific retention period for a certain data type? If so, that retention period would be applied to that data time.
• Has the user provided consent for a longer retention period? If so, we will retain data in accordance with your consent.
• Does a legal, contractual, or similar obligation require us to retain or delete the information? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or information preserved for the purposes of litigation. Conversely, if we are required by law to remove unlawful content, we will do so.

8. DATA SECURITY

The security of your data is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. LINKS TO THIRD-PARTY SITES

Our Service may contain links or ads to other sites that are not operated by us. If you click a third-party link or ad, you will be directed to that third-party’s site. We strongly advise you to review the privacy policy of every website you visit and use.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites or services.

10. CHILDREN’S POLICY

The Service is not intended for children, and we do not knowingly collect personal information from anyone under 13 years of age. If we learn that we have collected personal information from an individual under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 13, please contact us at support@emotionalsupportanimal.com.

11. CHANGES TO THIS POLICY

We may amend this privacy policy at any time by providing you notice via posting the changes on the Service and giving you an opportunity to review them. If you disagree with the changes, please stop using the Service. The policy as amended will become effective when the notice period ends. Your continued use of the Service after such effective date means that you accept and agree to be bound by the updated privacy policy. If you do not agree to the revised privacy policy, you are no longer authorized to use Service.

12. CONTACT US

If you have any questions about this privacy policy, please contact us by email at support@emotionalsupportanimal.com.